Since its inception, the ComSource technical staff is the most highly trained and most capable team in the State of Michigan. To maintain this goal of excellence, each technician is required to complete a minimum of 40 hours of technical training a year. In addition to the 40 hour a year requirement, the technicians also train for specific projects. One example is when a customer switched their entire microwave system to an alternate vendor. As the service provider for this system, ComSource required the technical team to attend manufacturer direct factory training for the new product. The ComSource goal is to continue to be the top service provider for Motorola Systems in the area. This is accomplished through intensive training, streamlined processes, and customer sensitivity. The result is reduced downtime and an effective and efficient repair for our valued customers.