13 WWW.COMSOURCEMI.COM 877-5RADIOS EVALUATING YOUR NEEDS DELAYED EMERGENCY RESPONSE How quickly can you identify an emergency situation and put in place a rapid response? Delays increase the impact of incidents and injuries with potentially catastrophic consequences. They also extend the time workers are out of action, disrupting the smooth running of your business. SYSTEMS UNCHECKED & FAILURES UNIDENTIFIED Are you able to instantly spot a system failure before the problem becomes a crisis? If you rely on manual checks without remote monitoring and automated alerts, chances are failures will go undetected – something that poses a serious threat to your business. 8 WAYS DATA INSIGHTS TACKLE YOUR CHALLENGES Earlier in this section we identified some general business and communication shortfalls that can challenge, or even derail your business. And we’ve highlighted data applications as a possible solution. But how do you decide which apps are right for you? Or more specifically, having pinpointed the gaps, which apps are most suited to fill them? The features of data applications can be segregated into eight key areas. Let’s take a look at these: 1. ALARM & TELEMETRY Challenge: How to react faster to emergencies and spot system failures. With alarm and telemetry apps, you can instantly receive information from sensors and detection equipment and take action. Automatically deliver alerts to the right people via text messaging and you empower an immediate response during an emergency. Because the alarms are sent to their device, they can be read on the move so there’s no need for them to return to base. These apps help you avoid downtime and protect people and assets. 2. CONTROL ROOM SOLUTIONS Challenge: Improve central control of your systems and operations. An integrated control room solution allows centralized management of your data and gives you a complete overview of systems and operations. You can see real-time activity at-a-glance and send critical notifications to staff or equipment. Having all essential data in one place helps you optimize efficiency, productivity and safety. 3. INTEROPERABILITY Challenge: Connect all your devices and networks for seamless communication. If your people use multiple devices, look at WAVE, a powerful Push-to-Talk platform that connects all your disparate devices and networks, so everyone can easily communicate between smartphones, radios, computers or landlines. It turns Android and iOS devices into multi-channel PTT handsets, allowing fully secure, real-time voice communications anywhere there’s a network connection. 4. SITUATIONAL AWARENESS Challenge: Know where everyone is, all the time. With a complete overview of activity, it’s easier to track people and assets and identify problems. Some apps include location tracking using GPS or Bluetooth iBeacons and include lone worker and man down features for greater safety and efficiency. Workers can also benefit from the latest information and communicate instantly with colleagues to gain an up-to-the-minute understanding of what is happening around them – vital when dealing with the safety of staff or members of the public. 5. DIGITAL MEDIA RECORDING AND MANAGEMENT Challenge: Capture vital information for faster, more efficient action. Call recording apps securely and reliably record data from radio messages and talk groups, preserving a vital source of information. Call logs can be used to train new staff, or to define process improvements that can help initiate faster, more efficient future responses. And since call data and voice recordings are preserved, you maintain a clear audit trail for evidential analysis. Data is time stamped, making it easy to find specific recordings. 6. WORKFORCE EFFICIENCY AND MANAGEMENT Challenge: Maximize the productivity of your people. Getting the most out of your workforce is critical. These apps provide a whole range of productivity enhancing features including work ticket management for efficient assignment and re-assignment of jobs, e-mail and SMS messaging, system monitoring and reporting. Work ticket management is especially useful when you are managing a large number of operational tasks across multiple team members. 7. MESSAGING SOLUTIONS Challenge: Clear, simple communication between people at all times. Sometimes, time pressures and environments make communicating by voice challenging. Text messaging opens up radios to a whole new level of communication based on speed and convenience. Users can text relevant updates to multiple people or groups, enabling everyone to stay aware and minimizing cross communication. 8. DEVICE AND SYSTEM MANAGEMENT Challenge: Identify device and system issues immediately for rapid resolution. With full control and effective management of your radios and systems, you preserve the security of your business. Automated tasks including monitoring and software upgrades keep systems up to date and operating at optimum performance. They allow you to spot potential problems in your radio fleet and take action before those problems escalate, while preventing unidentified system failures. SUMMARY VOICE AND DATA, A POWERFUL COMBINATION Whatever your business or industry, three criteria are paramount: efficiency, productivity and safety. With voice and data communications, so much more is possible. Efficiency is improved as devices and networks connect seamlessly and assignments are managed with precision. Productivity is boosted by centralized control and better situational awareness so you always know how your people, systems and devices are performing. And safety is increased with alarm management, location tracking, man down and lone worker applications. Motorola Solutions’ range of apps make us an ideal communication partner for your business. As you can see in our online catalogue, everything is based around the power of customization, allowing you to choose the portfolio of apps best suited to your own specific challenges. THREE THINGS TO CONSIDER 1. Is your performance being hampered by a delay in assigning work tasks? 2. Do you have a centralized workforce management system? 3. Are there communication difficulties that are preventing your people from working more efficiently and effectively?